Privacy policy
PRIVACY POLICY
- Data controller
In accordance with Regulation (EU) 2016/679 (GDPR) and Spanish Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights, the data controller for personal data is:
OK FOREVER BARCELONA, S.L. — Tax ID (NIF): B88530555
Sant Eusebi, 3 · 08006 Barcelona (Spain)
Email: administracio@okbstore.cat · Phone: +34 675 726 398
- What data do we collect?
We may collect personal data that the user voluntarily provides through:
Placing an order.
Creating a customer account.
The contact form.
Subscribing to our newsletter.
Communications by email or other customer service channels.
This data may include:
First and last name.
Postal address.
Email address.
Phone number.
Data required for invoicing.
Order history.
Bank or card details are not stored by OK FOREVER BARCELONA, S.L., but are managed directly by the authorized payment providers.
- Purpose of processing
Personal data will be processed for the following purposes:
Managing purchases made in the online store.
Preparing and shipping orders.
Managing returns, incidents and warranties.
Responding to customer inquiries.
Complying with legal, tax and accounting obligations.
Sending commercial communications only when the user has given their consent.
All commercial communications sent by email will include a link to unsubscribe at any time, in accordance with Spanish Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE, its Spanish acronym).
- Legal basis for processing
The processing of data is based on:
The performance of the sales contract.
Compliance with legal obligations.
The user's express consent when subscribing to commercial communications.
Legitimate interest in providing proper customer service.
- Data retention
Personal data will be retained for as long as necessary to manage the business relationship.
It will subsequently be retained only for the periods legally required under tax, accounting or other applicable regulations.
Data used for commercial communications will be retained until the user requests to unsubscribe.
- Data recipients
Data may be disclosed exclusively when necessary to provide the service, including to:
Shipping companies responsible for delivering orders.
Payment platforms.
Technology providers that support the operation of the online store.
Tax, accounting or legal advisory services.
Public authorities when required by law.
Personal data will never be sold to third parties.
- International data transfers
Some of the technology providers mentioned (such as payment platforms, analytics tools or marketing tools) may be located outside the European Economic Area (EEA), particularly in the United States.
In these cases, data transfers are carried out with the appropriate safeguards provided for under applicable regulations, such as the Standard Contractual Clauses approved by the European Commission or other transfer mechanisms recognized under the GDPR.
- User rights
Users may exercise the following rights at any time:
Access.
Rectification.
Erasure.
Objection.
Restriction of processing.
Data portability.
Withdrawal of consent.
To exercise these rights, simply send a request to administracio@okbstore.cat
The request must be accompanied by a document proving the identity of the data subject when necessary.
Users may also file a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos) if they believe their rights have not been respected.
- Security measures
OK FOREVER BARCELONA, S.L. applies the technical and organizational measures necessary to protect personal data against unauthorized access, loss, alteration or unlawful processing, in accordance with current regulations.
- Changes to the privacy policy
OK FOREVER BARCELONA, S.L. reserves the right to modify this Privacy Policy to adapt it to legislative developments or changes in the operation of the website.
The version published at any given time will be the one that applies.
