Refund policy

RETURNS AND REFUNDS POLICY

Right of withdrawal

The customer has 15 calendar days from receipt of the order to withdraw from the purchase without needing to give a reason.

To exercise this right, an email must be sent to administracio@okbstore.cat, indicating:

  • First and last name.
  • Order number.
  • Products to be returned.

Once the request is accepted, instructions for making the return will be provided.

Return conditions

For a return to be accepted, items must be returned:

  • Unused.
  • In perfect condition.
  • With all original tags attached.
  • In the original packaging or equivalent packaging that ensures proper protection during transport.

OK FOREVER BARCELONA, S.L. reserves the right to reject returns that do not meet these conditions.

Size or model exchanges

If you wish to change the size or exchange an item for a different model, you have 15 calendar days from receipt of the order to request the exchange.

To arrange this, simply email us at administracio@okbstore.cat, indicating the order number and the exchange you would like to make.

The item must be returned in perfect condition, unused, with all original tags attached and, whenever possible, in its original packaging.

For size or model exchanges:

  • Return shipping costs will be borne by the customer.
  • OKB will cover the cost of the first new shipment of the exchanged item.

The exchange will be subject to stock availability. If the requested product is unavailable, the customer may choose another item, a store credit, or the corresponding refund, in accordance with applicable regulations.

Return costs

When the customer exercises the right of withdrawal, return shipping costs will be borne by the customer.

If the customer wishes, OK FOREVER BARCELONA, S.L. may arrange collection through its usual carrier, deducting this amount from the final refund.

Refunds

Once the items have been received and their condition verified, OK FOREVER BARCELONA, S.L. will issue the refund within the applicable legal period, using the same payment method used for the purchase, unless the customer expressly agrees to a different method.

If preferred, the customer may choose to receive a store credit for the corresponding amount.

Defective products or order errors

If the product received has a manufacturing defect or the order contains an error attributable to OK FOREVER BARCELONA, S.L. (such as an incorrect size, color or model), the customer must report it as soon as possible.

In these cases:

  • OK FOREVER BARCELONA, S.L. will fully cover the collection costs.
  • It will also cover the cost of the new shipment.
  • The customer may choose, depending on the case, either a product replacement or a full refund.